How to use video services to quickly confirm the identity of customers and maintain information security requirements is a big challenge for financial industry. In order to improve the accuracy of identity verification, the backend of Cathay United Kingdom combines biometric technology and multiple verification mechanisms to check and strengthen the rigor of identity recognition.
Before entering the video chat, the job email list customer must first complete the OTP on the mobile phone and upload the ID card image file; after entering the video chat service, the customer service will compare the customer image and information stored in the system at the same time; if the customer has registered for the face recognition service of Cathay United Bank, At the same time, facial recognition technology will be used for comparison to ensure that the user is the customer himself.
Huang Congmeng, vice president of Cathay United Bank, said that the epidemic has accelerated the change of the bank's service model. Cathay United Bank is the first subordinate to build an exclusive video customer service team in Taichung and Taipei, so that customers can apply for over-the-counter business without going out. , at the same time enjoy warm service, we also observe the love of video service from the usage of customers; from the beginning, the number of monthly users has been less than 2,000, and now the average number of users per month exceeds 20,000. The number of users has grown rapidly, and the maximum number of incoming lines in a single day is nearly 3,000.